Sales Operations Level 4 Apprentice (Medical Software Sales)

Brief Description

Start your career with NEXUS / HDC, a leading supplier of clinical technology to the NHS and private healthcare providers! Learn how sales really works, speak to customers, find new business opportunities, attend different networking events and build valuable skills while working towards a Level 4 Sales Executive qualification.

Qualifications Required

Essential…
• Minimum of 5 GCSEs must include English and Maths
Desirable…
• A Levels, BTEC, T Level or equivalent qualification in Business, Sales, Marketing or a related subject

Personal Qualities

Friendly, confident and professional when speaking to people.
Proactive, motivated and eager to learn.
Able to build positive relationships with customers and colleagues.
Strong attention to detail and accuracy.
Able to manage multiple tasks and prioritise workload.
Curious, adaptable and willing to take initiative.
Resilient and comfortable working in a changing environment.
Trustworthy, reliable and committed to delivering high standards.

Skills Required

Confident using Microsoft Office, particularly Excel, Word and Outlook.
Good written and verbal communication skills.
Comfortable working with data, numbers and reports.
Strong research, analytical and problem-solving skills.
Good organisation and time management.
Ability to learn new systems and technology quickly.
Previous experience in sales, customer service or administration is desirable.
An interest in sales, business development and healthcare technology is an advantage.
Driving License is essential

Future Prospects

This apprenticeship offers an excellent opportunity to build a long-term career in sales and commercial operations within the healthcare technology sector. By gaining hands-on experience and a Level 4 Sales Executive qualification, you could progress into roles such as Sales Executive, Business Development Executive, Account Manager or Sales Operations Specialist, with opportunities to develop into senior commercial and management positions.

Vacancy Detail

Main Duties & Responsibilities
Sales Development & Customer Engagement
• Support lead generation activities through market research, networking, referrals and marketing campaigns
• Support customer communications and relationship management
• Identify and qualify prospective customers within NHS and private healthcare organisations
• Assist in preparing proposals, quotations, presentations and customer communications
• Participate in customer meetings, account reviews and product demonstrations
• Build and maintain positive relationships with customers and stakeholders
• Identify opportunities for upselling, cross-selling and account growth
• Support attendance at exhibitions, conferences, webinars and industry events
• Develop a detailed understanding of products, services, customers and healthcare markets
• Attend customer visits and meetings
• Maintain CRM records, KPI packs and Account Development Plans

Sales Operations & Commercial Support
• Maintain accurate and up-to-date customer, opportunity and activity records within the CRM system
• Monitor sales pipelines and ensure opportunities are progressed and recorded appropriately
• Produce weekly and monthly sales activity, pipeline and performance reports
• Assist with sales forecasting and revenue tracking activities
• Analyse customer and sales data to identify trends, opportunities and areas for improvement
• Support the preparation of management dashboards, KPIs, Review packs
• Coordinate commercial documentation including quotations, contracts and tender tracking
• Support account planning and customer review processes
• Assist with implementation and adoption of CRM and sales enablement tools
• Ensure sales data integrity, compliance and reporting accuracy

Process Improvement & Business Intelligence
• Conduct market and competitor research to support commercial planning
• Identify opportunities to improve sales processes and customer experiences
• Assist in developing and maintaining sales procedures and best practice guidance
• Support continuous improvement projects across sales and customer service functions
• Share insights and recommendations with managers to support strategic decision-making
• Marketing campaigns work with the marketing team to build campaigns
• Research our customer base, share the research with the wider team

Performance Measures
• Successful completion of the Level 4 Sales Executive Apprenticeship
• Accuracy and completeness of CRM records
• Number and quality of qualified sales opportunities generated
• Timely production of sales reports, KPI packs and dashboards
• Pipeline management and forecasting accuracy
• Contribution to sales process improvements

Other Information

Work Experience Requirements
Essential…
• Previous customer service, retail, administration or sales experience
Desirable…
• Experience supporting events, exhibitions or marketing campaigns
• Experience using a CRM system such as Zendesk, Pipedrive, Salesforce or similar
• Experience producing reports using Excel and CRM
• Experience maintaining accurate records and databases
• Understanding of business processes and continuous improvement principles
• Knowledge of the NHS or healthcare sector