Business Administration Apprentice

Brief Description

Join Newmedica as a Level 3 Business Administration Apprentice and gain hands-on experience in a healthcare environment. You’ll support governance and administration teams with documents, data, audits, meetings and patient feedback while developing valuable organisational and communication skills and working towards a recognised qualification.

Qualifications Required

5 GCSEs 4/C or above including Maths and English

Personal Qualities

Friendly and approachable
Reliable and responsible
Organised and methodical
Professional and trustworthy
Patient and understanding
Positive and enthusiastic
Confident and willing to communicate
Non-judgemental and respectful
Hardworking and motivated
Calm under pressure
Detail-oriented
Willing to learn and develop
Team player
Adaptable and flexible

Skills Required

Strong written and verbal communication skills
Good IT and computer skills
Excellent organisation and time management
Strong attention to detail
Ability to handle confidential information responsibly
Good record-keeping and data management skills
Ability to prioritise and manage own workload
Good teamwork and interpersonal skills
Professional telephone and email communication
Ability to follow procedures and instructions
Good problem-solving skills
Willingness to learn and develop new skills
Ability to work accurately to deadlines

Future Prospects

Upon successful completion of the apprenticeship, there may be opportunities to progress into a permanent administration role within Newmedica, with further opportunities to develop a long-term career in healthcare administration.

Vacancy Detail

Duties will include:
Providing general administrative support to the Governance and Administration Teams
Keeping documents, policies and records up to date
Supporting incident reporting and basic tracking
Assisting with audits and quality improvement activities
Preparing meeting agendas and taking notes
Organising and maintaining files and documentation
Supporting compliance with healthcare standards such as CQC
Collecting and organising data for reports
Communicating with clinical and non-clinical staff to gather information
Supporting patient feedback and surveys
Handling confidential information appropriately
Assisting with risk registers and follow-up actions
Booking patients and managing correspondence
Answering queries by phone, email and in person
Completing general office administration and filing
Completing apprenticeship learning and training activities

Other Information

This role is based within a healthcare environment, so you will be expected to maintain confidentiality and follow professional procedures at all times. You should be comfortable communicating with both clinical and non-clinical staff, handling sensitive information and working accurately as part of a busy team. Training for the apprenticeship will be delivered alongside your normal working hours, with regular support from your tutor.