Customer Service Practitioner Apprenticeship - Insurance Brokers

Brief Description

Join a busy insurance team as a Customer Service Apprentice. You’ll take calls and online chats, answer queries, support customers, pass information to consultants, and help upsell insurance. While working, you’ll complete in-house insurance training to gain a recognised qualification, building a strong foundation for a career in insurance.

Qualifications Required

5 GCSEs including Maths and English 4/C or above

Personal Qualities

Organised and detail-oriented
Reliable and punctual
Professional and confident
Good communicator (verbal and written)
Team player
Eager to learn and develop
Positive attitude and bubbly personality
Able to prioritise tasks
Adaptable and flexible
Honest and trustworthy

Skills Required

Strong attention to detail and accuracy
Good knowledge of IT (e.g. Microsoft Packages)
Confident communicator, good customer service skills
Highly organised and able to prioritise tasks
Professional and reliable
Eager to learn and develop within a business environment
Good numeracy skills

Future Prospects

Future Prospects
This apprenticeship offers excellent opportunities to progress into roles such as Customer Service Advisor, Insurance Administrator, or Consultant Support. You’ll also gain a recognised qualification through in-house insurance training, setting you up for a long-term career in the sector.

Vacancy Detail

Responsibilities will include:
Handling inbound calls and online chats from customers
Providing excellent customer service and support
Passing accurate information to insurance consultants
Assisting with upselling insurance products where appropriate
Maintaining accurate records and data entry
Supporting the team with administrative tasks and general enquiries
Learning and applying in-house processes and systems

Other Information

You will be required to undertake a DBS check if offered the role. The role involves handling confidential information, so trustworthiness and professionalism are essential. You’ll need to be punctual, organised, and willing to learn new systems and processes.