Business Administration Apprenticeship - Housing Support Assistant

Brief Description

This is a great opportunity to start your career with a growing housing business. You will support onboarding new tenants, manage records, handle enquiries, and deal with issues and complaints. You’ll support housing teams day to day while gaining hands-on experience, with a clear opportunity to build a long-term career within the organisation.

Qualifications Required

6 GCSEs Maths and English (4 / C or above)

Personal Qualities

Strong work ethic and reliability
Adaptable and flexible in a fast-paced environment
Professional and polite on the phone
Proactive and eager to learn
Friendly and approachable demeanour

Skills Required

Strong IT skills, confident using Microsoft Office and databases
Excellent communication skills, both written and verbal
Customer service skills, able to deal professionally with enquiries and complaints
Organisation and time management, able to prioritise tasks effectively
Attention to detail and accuracy in data entry and documentation
Problem-solving skills, able to resolve issues calmly and efficiently
Teamwork and collaboration with colleagues and external partners
Ability to maintain confidentiality and handle sensitive information

Future Prospects

This role provides the chance to grow your skills, take on new challenges, and build a rewarding, long-term career with the company, with opportunities to progress and become a manager.

Vacancy Detail

Duties will include:
Supporting the onboarding of new tenants, including checks and documentation
Handling tenant enquiries, issues, and complaints in a professional and timely manner
Maintaining accurate tenant records and updating internal systems
Liaising with housing officers, contractors, and external partners
Assisting with tenancy agreements and general housing administration
Managing incoming calls, emails, and correspondence
Supporting compliance and data protection requirements
Providing excellent customer service to tenants and stakeholders
Assisting with day-to-day office and administrative tasks
Supporting community-focused initiatives where required

Other Information

Have you considered the hours, wage, and location before applying for this role?