Business Administration Apprentice Level 3 – Travel Insurance Assistant

Brief Description

Join Freedom Insurance as a Business Administration Apprentice! Support customers with travel insurance enquiries through multiple communication channels, updating client records, preparing paperwork, assisting with data analysis, supporting operational and accounting functions within the management team. Start your career in the insurance sector.

Qualifications Required

5 GCSEs including Maths and English 4/C or above

Personal Qualities

Professional and friendly telephone manner
Patience and compassion to customers
Problem-solving and proactive approach to challenges
Enthusiasm for travel and passion for helping customers
Reliable and committed to learning and development
Motivated to build a long-term career and grow within the company

Skills Required

Strong communication skills, both written and verbal
Strong numeracy skills
Excellent customer service and interpersonal skills
Attention to detail and accuracy in data entry and paperwork
Organised and able to manage multiple tasks effectively
IT literate, comfortable using databases and office software
Ability to analyse data and provide insights
Teamwork and collaboration skills

Future Prospects

Motivated to develop skills, gain experience, and build a long-term career with opportunities to progress within the company.

Vacancy Detail

Duties will include:
Provide excellent customer service to clients enquiring about travel insurance
Process and support the sale of travel insurance policies
Maintain and update customer records accurately in company systems
Assist with daily financial reconciliation and reporting
Opportunities to participate in management meetings, brainstorming sessions, relationship meetings with insurers
Prepare and manage client paperwork and documentation
Assist with data analysis to support reporting and decision-making
Communicate professionally via phone, email, and other channels
Collaborate with colleagues to ensure smooth day-to-day operations
Follow company procedures and compliance guidelines at all times
Identify opportunities to improve processes and contribute ideas for efficiency
Build strong relationships with clients, ensuring a positive customer experience

Other Information

Have you considered the hours, location, and wage? The employer is looking for someone enthusiastic about starting their career in the travel sector and willing to develop their skills long-term.