Customer Service Apprentice Level 3

Brief Description

We’re looking for a motivated and friendly apprentice to join our team, supporting both our customers and our sales efforts. This is a great opportunity for someone just out of college or looking to start their career in tech, customer service, or sales.

Qualifications Required

GCSE Maths and English at least 4 / C or above

Personal Qualities

A positive attitude and a genuine desire to help people.
Organised, reliable, and eager to learn.
Interest in customer service and sales.

Skills Required

Good communication skills – written and spoken;
Comfortable using the phone;
Comfortable working in a dynamic office environment;
Team player;
Attention to Detail;

Future Prospects

Full training and support from a friendly team.
A chance to grow into a permanent role after the apprenticeship.
A relaxed, supportive work environment.
Real responsibility and the chance to make a difference.

Vacancy Detail

What You’ll Be Doing
• Responding to customer questions via email, live chat, and phone.
• Helping users understand how to use Popcorn CRM features. (Full training will be provided)
• Logging and tracking support requests.
• Learning how to troubleshoot common issues.
• Help ensure that our customers love popcorn and get full value from their subscriptions
• Creating and updating help articles and guides.
• Following up with qualified sales leads (no cold calling).
• Scheduling demos and assisting with onboarding new customers.
• Supporting the sales team with admin tasks and CRM updates.
• Other general support

Other Information

Have you considered the hours / location / wages for suitability before applying for this apprenticeship?