Housing Support Administrator Apprenticeship

Brief Description

As a Housing Support Administrator, you’ll help with administrative tasks, client support and ensure the smooth running of the referrals department. This is a diverse, challenging position that requires compassion and empathy towards others, and attention to detail with office-based tasks. With opportunities to progress within the organisation.

Qualifications Required

GCSE Maths and English 4 or above (or equivalent)

Personal Qualities

Team player;
Highly reliable & trustworthy;
Hard working and dedicated;
Excellent time-keeper;
Compassion & empathy for people;
Ability to adapt and willing to learn new things;

Skills Required

Proficient IT Skills;
Excellent communication skills (both written and verbal);
Attention to detail;
Strong organisation skills;

Future Prospects

The company will offer long term career progression on successful completion of this apprenticeship.

Vacancy Detail

Duties will include:
• Answer incoming phone calls professionally, providing accurate information and assistance to callers.
• Manage email correspondence, ensuring prompt and effective communication.
• Arrange meetings with referrals and assess their suitability for supported accommodation at every stage of the referral process.
• Develop and maintain relationships with current referral partners (eg. housing providers, local council, charities etc).
• Research potential referral partners in the local community.
• Handle administrative tasks such as filing, photocopying and organising documents to maintain online record keeping systems.
• Conduct data entry tasks to update and maintain accurate records of referrals, referral partners and service users.
• Assist with navigating housing benefit claims, including submitting new claims, resolving queries with the local council, and ensuring timely submission of evidence.

Other Information

Have you considered the suitability of location, hours and pay prior to applying?