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Job Title : Customer Service Apprenticeship in Sales Support
Employer : X D P LIMITED
Location : Birmingham, B76 9EE
Position Type : Apprenticeship
Apprenticeship : Customer Service Practitioner
Sector : Business, Administration, Finance and Law
Vacancy Reference : VAC-00123
Brief Description : The role will involve working within our busy and exciting Sales office where you will learn and utilise Sales Skills and some general customer service skills in order to contribute to the


Vacancy Detail : Effectively serve as a point of support to Sales Team members
• Interact with customers on the phone and by email in a professional manner.
• Obtain accurate information & update internal records with information gathered
• Use appropriate communication channels.
• Conducting scheduled outbound calls to customers
• Helping all customers with business enquiries
• Using our in-house system with setting up customer accounts
• Data entry and order entry
• Raising documents such as quotations
• Offering other general administration support to the sales administration office
• You will later develop skills in new account set up, telesales, basic account management,
interpersonal skills & sales support generation.
• Actively and enthusiastically working towards achieving the Apprenticeship Qualification
Positions Available : 4
Working Week : Monday - Friday 9-5
Salary : Apprenticeship Minimum Wage
Application Deadline Date : 29/01/2021
Possible Start Date : 01/02/2021
Personal Qualities : Minimum of Basic Level Sales Support Apprenticeship
• Proven ability to understand and identify customer requirements
• Works effectively under pressure with ability to prioritise workloads
• Demonstrable ability to handle customer questions and objection handling
• You should be able to work effectively as an individual, as well as part of the wider team
• Self-starter who is highly organisation, with a proactive approach and ‘can do’ attitude to problem
• Excellent professional communication skills (written and verbal)
• You will have high attention to detail
• You must possess high levels of initiative, energy and have passion and dedication for completing
tasks to the highest standards
• A very confident telephone manner
• A helpful and willing attitude with a determination to succeed
Skills Required : Ensure that business and operational controls are always adhered to
• To deliver work Right First Time
• Pro-actively communicate with customers and establish the appropriate level of communication
• A strong work ethic and desire to succeed
• Have an outwardly positive and passionate demeanour
Future Prospects : Full-time permanent role within the company
Training to be Provided : Teaching and learning the skills, knowledge and behaviours within Customer Services
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