Customer Service Practitioner Level 2 Apprenticeship

Brief Description

Join Fast Turbo Ltd as a Customer Service Apprentice and build your career in a busy automotive business. You’ll learn how to communicate with customers, answer enquiries, process orders and provide excellent service, while gaining valuable experience and working towards a recognised qualification.

Qualifications Required

5 GCSEs 4/C or above including maths and English

Personal Qualities

Confident and outgoing
Reliable and punctual
Hardworking and motivated
Positive and enthusiastic
Organised and responsible
Honest and trustworthy
Good team player
Willing to learn

Skills Required

Confident and comfortable speaking with customers
Friendly and approachable personality
Not shy and willing to communicate with customers by phone and email
Computer literate and comfortable using basic computer systems
Good communication skills
Organised and able to manage tasks effectively
Good attention to detail
Willingness to learn and develop new skills

Future Prospects

Upon successful completion of the apprenticeship, there will be opportunities to progress within Fast Turbo Ltd into a permanent Customer Service or Sales role, with further opportunities to develop your career within the automotive industry.

Vacancy Detail

Duties will include:
Answering customer calls and enquiries
Processing customer orders
Picking and checking orders
Packing orders for dispatch
Printing delivery and shipping labels
Preparing and processing invoices
Updating customer and order records
Keeping company records and systems up to date
Providing friendly and professional customer service

Other Information

Have you considered the location, working hours and salary before applying?