Front Of House Business Administration Apprentice Level 3

Brief Description

As a Front of House Apprentice at PRP Autos, you’ll be the first point of contact for customers, helping create a friendly and professional experience. You’ll gain hands-on experience in a busy garage environment while developing valuable administration, customer service and marketing skills.

Qualifications Required

5 GCSEs including Maths and English 4/C or above

Personal Qualities

Friendly and approachable
Positive and enthusiastic attitude
Confident and polite
Reliable and punctual
Organised and responsible
Hard-working and motivated
Quick learner
Proactive and willing to use initiative
Flexible and willing to help others
Professional and trustworthy
Good attention to detail
Comfortable speaking to customers
Positive attitude towards learning and development

Skills Required

Good verbal and written communication skills
Friendly and professional customer service
Good organisation and attention to detail
Confident using computers and basic office software
Ability to answer calls and communicate professionally
Ability to manage appointments and keep accurate records
Interest in social media and marketing
Creative approach to creating photos, videos and content
Willingness to learn about the automotive industry
Ability to work as part of a busy team

Future Prospects

There is an opportunity to progress within PRP Autos and take on greater responsibility as your skills and experience develop. You will have the chance to become involved in wider business operations, supporting areas such as administration, marketing, customer service and day-to-day business management.

Vacancy Detail

Key Responsibilities:
Welcome customers and provide friendly, professional customer service.
Answer incoming phone calls, respond to enquiries and take messages.
Book customer appointments and maintain accurate records.
Prepare and process invoices and assist with general administration.
Communicate with customers regarding bookings, services and collections.
Support the team with day-to-day office and front-of-house duties.
Create and update social media content to promote the garage and its services.
Assist with marketing activities, promotions and customer communications.
Take photos and videos of completed work and prepare content for social media.
Keep customer and business information confidential and up to date.
Build positive relationships with customers and colleagues.
Support the wider team wherever required.

Other Information

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