Customer Service Apprentice Level 2 – Installation Technician

Brief Description

Join Rudd Group, one of the UK’s leading independent suppliers of gaming and amusement machines, as a Customer Service Apprentice. You will support customers by installing machines, providing on-site support, resolving issues, and delivering excellent service. A fantastic opportunity to develop customer service and technical skills.

Qualifications Required

5 GCSEs including 4/C or above for Maths and English

Personal Qualities

Reliable and hardworking.
Friendly and approachable.
Positive attitude and willingness to learn.
Practical and hands-on approach.
Confident meeting new people.
Adaptable and flexible.
Professional and customer-focused.

Skills Required

Good communication skills and a friendly approach.
Confidence speaking with customers.
Good problem-solving skills.
Willingness to learn new technical skills.
Good organisation and attention to detail.
Ability to work independently and as part of a team.
Basic IT skills.

Future Prospects

This apprenticeship offers an excellent opportunity to start a long-term career with Bob Rudd Group. As you gain experience and develop your customer service and technical skills, you will have the opportunity to progress into a more senior installation, service, or technical support role within the business.

Vacancy Detail

Key Responsibilities:
Visiting customer sites to support the installation of gaming and amusement machines.
Setting up and testing machines to ensure they are working correctly.
Providing excellent customer service during site visits.
Speaking with customers and understanding their requirements.
Supporting customers with machine queries and basic troubleshooting.
Reporting any issues and working with the team to find solutions.
Completing service records and updating customer information.
Supporting stock checks and ensuring equipment is available.
Maintaining a professional approach when representing the company.
Building positive relationships with customers.
Learning about the company’s products and services.
Following health and safety procedures when working on-site.

Other Information

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