Level 3 Business Administration Apprentice – Automotive Service Advisor

Brief Description

Join Stourbridge Automotive Ltd, a trusted independent automotive specialist, as an Automotive Service Advisor Apprentice. You will support customers by managing bookings, answering enquiries, preparing quotes, updating systems, handling invoices, ordering parts, and delivering excellent service. Apply today to start your career!

Qualifications Required

5 GCSEs Including 4/C or above for maths and English

Personal Qualities

Friendly and approachable with a positive attitude.
Reliable, organised, and committed to providing excellent customer service.
Confident and professional when communicating with customers.
Eager to learn and develop new skills.
Enthusiastic about cars and passionate about building a career in the automotive industry.

Skills Required

Excellent communication skills, both written and verbal.
Confident and professional telephone manner.
Strong customer service skills with a focus on delivering a positive experience.
Good organisation skills and ability to manage multiple tasks.
Attention to detail when updating records and processing information.
Good IT skills and confidence using databases and systems.
Ability to build positive relationships with customers, suppliers, and colleagues.
Good problem-solving skills and ability to use initiative.
Ability to work as part of a team.
Professional and approachable attitude.
Willingness to learn and develop new skills.
Interest in cars and the automotive industry is desirable.
Ability to work accurately with quotes, invoices, and customer information.

Future Prospects

This apprenticeship offers an excellent opportunity to build a long-term career with Stourbridge Automotive Ltd. As you gain experience, develop your skills, and build your knowledge of the business, there will be opportunities to progress into a more senior role within the company, taking on increased responsibilities and further career development.

Vacancy Detail

Key Responsibilities:
Being the first point of contact for customers, providing a friendly and professional service.
Answering customer calls and emails with a helpful and professional approach.
Managing customer bookings and arranging appointments.
Communicating with customers throughout their vehicle service journey.
Preparing quotes and supporting customers with pricing information.
Updating customer details and vehicle information on internal systems.
Supporting invoice processing and payment queries.
Ordering vehicle parts and liaising with suppliers.
Monitoring stock levels and supporting stock management.
Managing returns and following company procedures.
Keeping accurate records and ensuring information is up to date.
Working closely with technicians and the wider team to support smooth operations.
Following up with customers after visits to ensure excellent service.
Developing knowledge of automotive services and customer care.
Supporting the day-to-day running of the front-of-house service team.

Other Information

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