Reception - Customer Service Apprentice (Aesthetics)

Brief Description

A welcoming and highly professional aesthetics clinic based in Sutton Coldfield is seeking a Customer Service Practitioner Apprentice to join their dedicated reception team. The company prides itself on delivering exceptional customer care and helping clients feel confident and comfortable from the moment they walk through the door.

Qualifications Required

Ideally the successful candidate will have achieved 5 GCSE's including maths and English (Grade 4 or above) or equivalent.

Personal Qualities

Friendly and approachable personality;
Willingness to learn and take initiative;
Professional appearance and positive attitude;
Highly reliable and trustworthy;
A team player;

Skills Required

Strong communication skills;
Good organisational skills and attention to detail;
Confident using a computer;

Future Prospects

This role offers the potential for a permanent position upon successful completion of the apprenticeship, with opportunities to progress into senior reception or clinic coordination roles.

Vacancy Detail

This is a fantastic opportunity to gain hands-on experience in a busy clinic while working towards your Level 2 Customer Service Practitioner qualification. As the first point of contact for our clients, you will play a key role in creating a warm and professional experience.

Duties Will Include:
Greeting clients in a polite and professional manner
Answering phone calls and responding to email enquiries
Booking and managing appointments using our online system
Processing payments and handling transactions
Maintaining client records accurately and confidentially
Keeping the reception and waiting area clean and presentable
Supporting the clinical team with administrative tasks
Promoting services and special offers where appropriate

Other Information

This is a client-facing role, so confidence and professionalism are important
The clinic can be busy at peak times, so you must be comfortable working in a fast-paced environment
Evenings and Saturday working will be required
You will be handling confidential client information, so discretion is essential
A smart and professional appearance is expected at all times
Travel to Sutton Coldfield should be considered before applying