Customer Service Practitioner Apprenticeship

Brief Description

Join a fast-paced, professional team as a Customer Service Apprentice within the payroll and compliance industry. You’ll support daily operations, assist with client queries, and help deliver excellent service, while gaining valuable experience and developing key skills for a long-term career in a business-focused environment. Apply now!

Qualifications Required

6 GCSE's including Maths and English 4/C or above

Personal Qualities

Friendly and positive attitude
Confident and outgoing personality
Motivated and driven to achieve targets
Positive attitude and resilience
Strong listening and questioning skills
Competitive yet team-oriented
Honest and trustworthy
Adaptable and open to feedback

Skills Required

Good customer service skills
Strong communication skills
Ability to handle complaints calmly and professionally
Problem-solving mindset
Good time management
Attention to detail
Organised, reliable, and a team player

Future Prospects

This apprenticeship offers a strong foundation in customer service, with the potential to progress into a sales-based role within the business. We’re looking for someone who is committed to long-term growth and development, with opportunities to take on more responsibility and build a lasting career in a supportive and growing company.

Vacancy Detail

Duties will include:
Serve as the first point of contact for clients via phone and email, handling payroll-related queries, technical issues, and complaints with professionalism and care
Maintain accurate and up-to-date client records using internal CRM systems, including payroll details and communication history
Collaborate with internal departments (e.g. HR, accounts, sales) to ensure efficient and seamless payroll processing
Pass on any complicated problems to the right people and check they get sorted
Reply to client messages quickly and make sure they’re happy with the service
Help new clients get set up by checking documents and entering information

Other Information

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