Customer Service Practitioner Apprenticeship

Brief Description

Be part of a fast-paced team at a company leading the way in automotive technology and aftermarket solutions. You'll manage customer orders, schedules, and enquiries, deliver outstanding service, support UKAS calibrations, and work closely with sales, purchasing, and logistics to drive results and add real value for customers.

Qualifications Required

GCSE Maths and English - 4/C or above are essential

Personal Qualities

Enthusiastic
Reliable
Empathetic
Positive Attitude
Self-Motivated
Adaptable

Skills Required

Technical Proficiency
Communication Skills
Problem-Solving
Customer Focus
Team Collaboration
Organisational Skills
Attention to Detail
Adaptability
Time Management
Remote Support Skills

Future Prospects

This apprenticeship offers the opportunity to gain hands-on experience in a global, fast-paced environment, with clear pathways to progress into roles such as Customer Service Executive, Logistics Coordinator, Sales Support Specialist, or Account Manager. With continued training and development, there’s potential for long-term career growth within the company’s wider operations, supply chain, or commercial teams.

Vacancy Detail

Processing customer orders, schedules and enquiries received via telephone, ticket and email covering all business divisions.
Answer high volume calls offering an efficient and high level of service.
Provide customers with product knowledge and pricing details
Looking after customer schedules in line with requirements.
Raise orders for brake testers and lifts, and ensure smooth logistics supply.
Arranging proof of deliveries, collections and redirecting parcels.
Liaising with the sales and purchasing teams, and checking customer orders.
Providing information to purchasing on parts which require chasing.
Liaising with the warehouse for kits needed for customer requirements.
Monthly reporting.
Email and calls to our service partners proactively pushing for additional revenue from our UKAS scheme.
Managing the calibration of UKAS scheme equipment working closely with Birmingham based production and service team.
Liaising with the local sales, purchasing, production and wider supply chain teams.

Other Information

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