Customer Service Specialist Apprenticeship

Brief Description

Kickstart your career with the Customer Service Specialist Apprenticeship at Evac+Chair, a leader in empowering individuals with diverse needs. Manage customer enquiries, process sales orders, handle data, and collaborate across departments. Join a passionate team making a real difference every day!

Qualifications Required

Maths and English 4 or above

Personal Qualities

Adaptable and flexible
Positive and enthusiastic
Reliable and dependable
Calm under pressure
Strong interpersonal skills
Customer-focused
Resilient and goal-driven
Open to feedback and improvement

Skills Required

Ability to work effectively within a team
Proficient in IT skills, including Office 365, Outlook, and Excel
Excellent communication skills (both written and spoken)
Proactive approach to job-based problem solving
Self-motivated, methodical, and highly organized
Strong English and numerical skills
Keen eye for detail
Customer service expertise with a good telephone manner and accurate written responses
Excellent time management skills
Eagerness to learn new skills and expand knowledge

Future Prospects

The apprenticeship offers strong career progression opportunities, with the potential to develop advanced skills, take on more responsibilities, and transition into leadership or managerial roles through continuous learning and professional development.

Vacancy Detail

Duties will include:
Answering calls, taking messages, and forwarding them as needed
Data entry (Excel, Prospect)
Sales order processing
Logging customer enquiries
Building customer contracts
Responding to emails, enquiries, and webchat (internal and external)
Managing diary invites
General office maintenance duties
Inbox management
Liaising between departments
Meeting and greeting visitors, organizing drinks and lunch
Attending college lectures and workshops
Completing assignments and coursework to a high standard

Other Information

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