Customer Service Apprenticeship
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Company: 4D Floors
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Location: Birmingham, B24 9QR
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business, Administration, Finance and Law
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Ref: VAC-00661
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Application Deadline Date: 08/11/2024
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Start Date: 18/11/2024
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Positions Available: 1
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Working Week: 9:00am to 5:30pm - Monday to Friday
Brief Description
This is fantastic opportunity to start your career in a busy office-based environment, answering calls and dealing with queries that arise.
Qualifications Required
Ideally, GCSE English and mathematics at grade A-C/9-4 or equivalent, however, all shortlisted applicants will be invited to the training centre to participate in a recruitment event where Literacy and Numeracy will be assessed.
Personal Qualities
• Willing to learn
• Keen and hard working
• Exceptional time keeping
• Confident
• Polite
• Friendly
• Courteous
• Creative thinking
• Independent enquiry
• Reflective learning
• Team working
Skills Required
• Good Numeracy and Literacy skills
• Ability to multi-task
• Attention to detail
• Strong organisational skills
• Effective communication
Future Prospects
Outstanding prospects for a genuine career with 4D Floors Ltd, if the candidate works hard and proves to be an asset to the company there is every possibility to progress to a full-time position
Vacancy Detail
Duties will include: (Not Limited to)
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
Other Information
Can you travel to the location for the required start time?