Customer Service Specialist Apprenticeship

Brief Description

As a Technical Customer Service Apprentice, you'll troubleshoot garage equipment issues, provide technical support, and coordinate installations and service visits. Focus on first-time fixes, customer satisfaction, and maintaining strong relationships while delivering top-tier service and contributing to ongoing product improvements. Apply now!

Qualifications Required

GCSE Maths and English - 4/C or above are essential

Personal Qualities

Enthusiastic
Reliable
Empathetic
Positive Attitude
Self-Motivated
Adaptable

Skills Required

Technical Proficiency
Communication Skills
Problem-Solving
Customer Focus
Team Collaboration
Organisational Skills
Attention to Detail
Adaptability
Time Management
Remote Support Skills

Future Prospects

This apprenticeship offers an incredible opportunity to gain valuable skills and experience in the automotive industry. You'll develop a strong foundation in customer service and technical support, making you a competitive candidate for future roles in various sectors.

Vacancy Detail

Troubleshoot hardware and software issues for Continental garage equipment, focusing on timely, first-time fixes.
Provide technical support and product advice to UK customers and staff.
Document procedures, manuals, and best practices for customer and engineer use.
Build strong customer relationships and assist with remote troubleshooting.
Escalate complex issues to quality or product management teams.
Coordinate equipment calibration, installations, and service engineer visits.
Ensure all paperwork is accurate and properly stored.
Stay updated on the latest technology and recommend training to enhance team performance.

Other Information

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