Customer Service Practitioner Apprenticeship

Brief Description

We’re seeking a Customer Services Apprentice to join our team, building strong relationships with customers and supporting them as needed. In this role, you’ll be responsible for delivering exceptional service, becoming an essential part of our mission to transform the childcare industry. This is your chance to grow and make a difference!

Qualifications Required

GCSE Maths and English - 4 / C or above

Personal Qualities

Empathy
Resilience
Proactiveness
Patience
Reliability
Positive Attitude
Integrity
Curiosity
Flexibility

Skills Required

Strong Communication Skills
Customer-Centric Attitude
Problem-Solving Ability
Attention to Detail
Time Management
Technical Proficiency (e.g., CRM tools, ticketing systems)
Team Collaboration
Adaptability
Product Knowledge

Future Prospects

This role offers excellent career progression opportunities, with the potential to advance to leadership positions or transition into other departments like Sales, Marketing, or Product Development. You'll gain valuable skills and industry expertise, positioning yourself for long-term growth within a rapidly expanding company.

Vacancy Detail

Your responsibilities will include:
Responding to incoming calls, emails, and tickets, and greeting customers warmly and confidently.
Owning your workload, including 1st line triage and escalation of tickets to 2nd and 3rd line. Identifying and assessing customer needs and requests to deliver outstanding service on every call.
Striving to meet and achieve your individual and team targets.
Processing all inquiries professionally and efficiently, ensuring customers are regularly and fully updated on the progress of all logged tickets throughout their lifecycle.
Becoming an expert in Blossom, including all financial and operational aspects of the product, the Early Years sector, Blossom’s values, and your customers.
Resolving product or service tickets by understanding and clarifying customer queries, and following up promptly with a resolution.
Keeping records of all customer interactions in our CRM tool (HubSpot) and our product management tool (Jira).
Liaising internally with our technical teams as required to escalate issues and reach a resolution.

Other Information

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