Customer Service Specialist Apprenticeship

Brief Description

We are seeking a motivated Customer Service Specialist Apprentice to join the estate agency team. This apprenticeship offers the chance to develop advanced customer service skills and gain real estate industry knowledge. The ideal candidate will be eager to learn, proactive, and committed to providing exceptional client service.

Qualifications Required

6 GCSE's including Maths and English at least 4 / C or above

Personal Qualities

Eager to learn
Proactive
Personable
Organised
Committed to providing exceptional client service
Detail-oriented
Able to multitask
Effective communicator
Team player
Problem solver

Skills Required

A keen interest in the real estate industry and a desire to build a career in sales in the future.
Excellent communication and interpersonal skills.
Strong organisational skills and attention to detail.
Ability to handle high-pressure situations and resolve conflicts effectively.

Future Prospects

Future prospects include the opportunity to advance and become a licensed estate agent, with potential for career growth and increased responsibilities within the real estate industry.

Vacancy Detail

Key Responsibilities:
General administrative tasks including photocopying, filing, and scanning documents.
Answering telephones and supporting customers with inquiries.
Diary management and booking appointments.
Handling a mixture of inbound and outbound calls, directing customers to relevant team members and departments.
Managing and responding to emails efficiently.
Upselling properties and referring leads to the appropriate agents.
Providing personalised support and guidance to clients throughout their real estate transactions.
Maintaining up-to-date knowledge of market trends, property values, and legal requirements.
Collaborating with agents, brokers, and other team members to facilitate smooth transactions.
Utilising advanced CRM tools to track and manage client interactions and follow-ups.

Other Information

The company is moving the office to Birmingham Town Centre in a couple of months. Will it be comfortable for you to travel