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Job Title : Administration and Customer Support Apprentice
Employer : Biosite Systems Ltd
Location : Solihull, West Midlands, B90 4NG
Position Type : Apprenticeship
Apprenticeship : Customer Service Practitioner
Sector : Business, Administration, Finance and Law
Vacancy Reference : VAC-00124
Brief Description : We are looking for a new member of the Operations Admin Team to provide administrative and customer service support to ensure the smooth and efficient daily operations..


Qualifications Required : Must have GCSE (or equivalent) Maths And English C Grade / Grade 4 or Above
Vacancy Detail : Checking emails and responding to customer requests
Sending email confirmations to customer for scheduled visits
Adding/updating customers details on to the Online ‘Site and Order Manager’ System
Emailing Engineer’s Completion dockets to customers
Raising/accepting new orders and adding them to the engineer schedule
Amending or raising new orders for Service/Install Managers
Answering calls from customers and raising Support Tickets for our Tech Team
Answering calls from Sales Team and raising tickets/dealing with requests
Updating Engineers timesheets
Positions Available : 1
Working Week : 8am to 5pm
Salary : £166.00 Per Week
Application Deadline Date : 30/10/2020
Possible Start Date : 07/11/2020
Personal Qualities : Able to commute to Shirley. (Essential)
• A friendly manner. (Essential)
• A motivated individual who is able to learn tasks quickly and work as part of a team.
• Ability to handle change in a fast-paced environment. (Essential)
Skills Required : Literacy, numeracy and written skills. (Essential)
Keen attention to detail and accuracy. (Essential)
Good organisation skills to meet challenging daily and weekly deadlines. (Essential)
• Competent IT (Word, Excel and Outlook) (Preferred)
• Administration experience (Preferred)
• Experience working with customers (Preferred)
Future Prospects : Will offer long term career progression
Training to be Provided : Teaching and learning the skills, knowledge and behaviours within Customer Services
Things to consider : Have you considered the location / working hours / pay rate is suitable before applying?
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