Administration and Customer Support Apprentice

Brief Description

We are looking for a new member of the Operations Admin Team to provide administrative and customer service support to ensure the smooth and efficient daily operations..

Qualifications Required

Must have GCSE (or equivalent) Maths And English C Grade / Grade 4 or Above

Personal Qualities

Able to commute to Shirley. (Essential)
? A friendly manner. (Essential)
? A motivated individual who is able to learn tasks quickly and work as part of a team.
(Essential)
? Ability to handle change in a fast-paced environment. (Essential)

Skills Required

Literacy, numeracy and written skills. (Essential)
Keen attention to detail and accuracy. (Essential)
Good organisation skills to meet challenging daily and weekly deadlines. (Essential)
? Competent IT (Word, Excel and Outlook) (Preferred)
? Administration experience (Preferred)
? Experience working with customers (Preferred)

Future Prospects

Will offer long term career progression

Vacancy Detail

Checking emails and responding to customer requests
Sending email confirmations to customer for scheduled visits
Adding/updating customers details on to the Online ?Site and Order Manager? System
Emailing Engineer?s Completion dockets to customers
Raising/accepting new orders and adding them to the engineer schedule
Amending or raising new orders for Service/Install Managers
Answering calls from customers and raising Support Tickets for our Tech Team
Answering calls from Sales Team and raising tickets/dealing with requests
Updating Engineers timesheets