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Job Title : Administration Office Apprentice
Employer : Marcon Properties Ltd t/a Wentworth & Rose
Location : Birmingham, West Midlands, B17 9JX
Position Type : Apprenticeship
Apprenticeship : Business Administration
Sector : Business, Administration, Finance and Law
Vacancy Reference : VAC-00062
Brief Description : This is a busy estate agency. You will be part of a small team assisting with the back office admin support; answering telephones plus much more. Long term career opportunity with potential to develop to a sales negotiator.


Vacancy Detail : Deal directly with customers either by telephone, electronically or face-to-face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verification
Set up new customer accounts
Process orders, forms, applications and requests
Organise workflow to meet customer time frames
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Positions Available : 2
Working Week : 37.5 hours per wek - Monday to friday 9a.m
Salary : £140.00 Per Week
Application Deadline Date : 29/02/2020
Possible Start Date : 01/03/2020
Skills Required : Good Numeracy and Literacy Skills
Ability to multi-task
Attention to detail
Strong organisational Skills
Effective communication
Good computing skills and a sound knowledge of Microsoft Office packages
Future Prospects : Long term career opportunity on successful completion
Training to be Provided : BTEC and NVQ in Business Admin including Functional Skills if required
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