Administration Office Apprentice

Brief Description

This is a busy estate agency. You will be part of a small team assisting with the back office admin support; answering telephones plus much more. Long term career opportunity with potential to develop to a sales negotiator.

Skills Required

Good Numeracy and Literacy Skills
Ability to multi-task
Attention to detail
Strong organisational Skills
Effective communication
Good computing skills and a sound knowledge of Microsoft Office packages

Future Prospects

Long term career opportunity on successful completion

Vacancy Detail

Deal directly with customers either by telephone, electronically or face-to-face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verification
Set up new customer accounts
Process orders, forms, applications and requests
Organise workflow to meet customer time frames
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process