Technical Customer Service Specialist Level 3 Apprenticeship

Brief Description

Join Lansalot as a Customer Service Apprentice! Help small businesses and home users with their IT problems. Give friendly advice, fix issues, and spot problems before they happen. You’ll also complete a Customer Service Level 3 course while learning IT the way it should be!

Qualifications Required

5 GCSEs including 4 or above for Maths and English

Personal Qualities

Friendly and approachable
Patient and understanding with clients
Reliable and responsible
Eager to learn and develop new skills
Positive and enthusiastic attitude
Proactive and solution-focused
Organised and attentive to detail
Good team player
Professional and polite in all interactions

Skills Required

Good communication skills, friendly and approachable
Willingness to learn and develop IT knowledge
Basic problem-solving abilities
Organised and able to manage tasks efficiently
Attention to detail for admin tasks and record-keeping
Ability to work well in a team
Professional and polite when dealing with clients
Confidence using computers and common software
Positive attitude and a proactive approach to work

Future Prospects

You could progress to a fully qualified IT or Customer Service role, specialise in areas like networking or systems management, take on more responsibility, and build a strong foundation for a long-term career in IT and customer service.

Vacancy Detail

Duties will include:
Provide friendly and professional support to small business and residential clients
Troubleshoot and resolve IT issues, from simple to complex
Give unbiased advice and guidance on IT solutions
Monitor systems to spot potential problems before they happen
Maintain strong relationships with clients, treating them like friends
Learn and apply IT best practices under supervision
Schedule appointments and follow up with clients
Help with emails, calls, and other office admin tasks
Complete tasks in line with company processes and standards

Other Information

Have you considered hours / location / wage?