Technical Customer Services Specialist Apprenticeship

Brief Description

Join a well established business in Birmingham and kickstart your career in technology and customer services. This apprenticeship is a fantastic opportunity to gain hands on experience, develop technical skills, and work with a supportive team.

Qualifications Required

Candidate will have achieved a minimum of 5 GCSE's including Maths and English (Grade 4 or above)

Personal Qualities

Interest in technology and willingness to learn new systems.

Ability to work independently and as part of a team.

Enthusiasm to learn and grow in a technical and customer-focused role.

Interest in technology and eagerness to develop technical skills.

No previous experience required – full training will be provided.

Skills Required

Excellent communication skills, both written and verbal.

Strong problem-solving skills and a proactive attitude.

Previous customer service experience is a plus, but not essential.

Future Prospects

The company plan to offer long term career opportunity on successful completion of this apprenticeship.

Vacancy Detail

As a Technical Customer Service Apprentice, you’ll be the first point of contact for customers, helping to solve technical issues and providing exceptional support. You’ll also learn how to configure technology solutions, preparing them for end users, whilst gaining practical experience and completing your apprenticeship training.

Key Responsibilities:

Provide first class technical support to customers via phone, email, and other channels.
Assist with troubleshooting and resolving technical issues efficiently and effectively.
Learn and carry out the configuration of technology systems for end users.
Collaborate with internal teams to ensure seamless delivery and customer satisfaction.
Maintain accurate records of support requests and resolutions.

Other Information

Have you checked the suitability of the location, pay and hours prior to applying for this apprenticeship?