Business Administration Apprenticeship

Brief Description

Embark on a Business Administration apprenticeship with a cutting-edge Birmingham marketing agency! From processing orders to mastering social media strategies, join us in reshaping the future of online business. Unleash your potential and be part of a team that thrives on setting trends and elevating brands to new heights!

Qualifications Required

GCSE English & Maths grade A-C preferred

Personal Qualities

Strong work ethic and reliability
Excellent communication and interpersonal skills
Adaptability and willingness to learn
Detail-oriented with a focus on accuracy
Positive attitude and team player

Skills Required

Experience in administrative and sales roles within a retail business
Customer service skills
Strong general computer skills
Fast and accurate typing ability
Proficient in English writing and language
Creativity with the ability to engage effectively on social media
Knowledge of Polish language considered as an advantage, but not neccesserily

Future Prospects

This role offers promising future prospects with opportunities for career advancement in the dynamic field of marketing and e-commerce. As you gain experience in business administration, there is potential for progression into leadership roles or specialised areas within the company. The skills acquired, including social media engagement and customer relations, provide a solid foundation for long-term success and professional growth.

Vacancy Detail

The day-to-day role involves:
Processing customer orders from multiple online platforms
Creating purchase orders with our suppliers
Learning about our retail products, which are in the home furnishings sector, predominantly bedroom furniture and living room furniture
Engaging with potential customers on live chat and offering support to help them make a purchase
Replying to emails from customers, suppliers, and logistics
Coordinating delivery dates and time slots
Dealing with and handling customer complaints and feedback reviews
Engaging on social media
Calling back customers on request to discuss their orders and requirements, forwarding them to the relevant department and suppliers
Answering incoming after-sales calls and helping customers resolve any queries

Other Information

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