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Job Title : Retail Apprentice
Employer : United Carpets
Location : Wolverhampton, WV10 6HL
Position Type : Apprenticeship
Apprenticeship : Retailer
Sector : Retail and Commercial Enterprise
Vacancy Reference : VAC-00173
Brief Description : A fantastic opportunity has arisen to join our team while working towards completing a Level 2 Retailer Apprenticeship. This role will includes assisting customers as they visit the store, taking orders and helping fulfil the order. For more details see the full job description.


Qualifications Required : Ideally GCSEs at grades A-C/9-4 (or equivalent) in English and maths, however all shortlisted applicants will be invited to the training centre to participate in a recruitment event where English and maths will be assessed.
Vacancy Detail : Duties will include but not be limited to:

Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer enquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service enquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organise workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of enquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Help fulfil orders
There will be physical elements to this role when assisting with deliveries, so a strong back is important
Positions Available : 1
Working Week : 9:00 - 18:00 5 days out of 7 which will include weekends
Salary : Apprenticeship Minimum Wage
Application Deadline Date : 21/05/2021
Possible Start Date : 24/05/2021
Personal Qualities : Willing to learn
Keen and hard working
Ability to multi-task
Attention to detail
Skills Required : Good maths and English skills
Strong organisational skills
Effective communication skills
Good computing skills and a sound knowledge of Microsoft Office packages
Exceptional time keeping skills
Physically fit
Future Prospects : Full-time permanent role with the company
Training to be Provided : Teaching and learning the skills, knowledge and behaviours to be competent within Retail
Other Information : This role will involve a degree of heavy lifting so please consider this before applying.
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