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Job Title : Apprentice Key Accounts Advisor
Employer : X D P LIMITED
Location : Birmingham, B76 9EE
Position Type : Apprenticeship
Apprenticeship : Customer Service Specialist
Sector : Retail and Commercial Enterprise
Vacancy Reference : VAC-00161
Brief Description : The role is to provide each and every customer with an enjoyable customer service experience by providing Right First-Time responses and a high level of customer care and attention at all times. Being first point of contact, the role acts as a representative for the company and contributes to the lasting impression XDP customers have.


Qualifications Required : A-C GCSE English and Maths
Vacancy Detail : Owning & Resolving customer enquiries received through different
communication channels email, phone, live chat, WhatsApp & Social Media
• Liaising with internal departments and depots to ensure all actions have
been carried out in line with service levels and required timescales
• Progress reporting and chasing of overdue services
• Using high levels of communication to provide best in class service
• Delivering specialist support & sometimes complex scenarios
• Meet all customer needs and exceed expectations
• Provide accurate information to resolve all queries and complaints.
• Proactively seek solutions to problems, notifying Management when
concerns arise.
• Generate monthly, quarterly, annual reports for management & customers
• Conduct basic administrative tasks to track own productivity levels
• Delivering against Individual objectives
• Involvement in External stakeholder meetings
• Maintain an excellent standard of customer care in a high-pressure
• Follow All GDPR regulations and business controls
• Identify any customer upselling opportunities
Positions Available : 2
Working Week : Monday - Friday 9:00 - 17:00
Salary : Apprenticeship Minimum Wage
Application Deadline Date : 23/04/2021
Possible Start Date : 26/04/2021
Personal Qualities : A natural desire to help people
• Enthusiasm to develop your skills and knowledge
• Extremely well organised with sound planning skills
• Positive and approachable manner.
Skills Required : Work effectively under pressure with ability to prioritise workloads with
speed and accuracy
• Demonstrable ability to handle customer questions and objection handling
• You should be able to work effectively as an individual, as well as part of the
wider team
• Strong & Effective communicator with active listening skills
• Ability to multi-task and manage time effectively
• Self-starter who is highly organised, with a proactive approach and ‘can do’
attitude to problem solving
• Continuous improvement mind set, adaptable to change and willing to
embrace new ideas and processes
• Ability to work unsupervised and deliver quality work across multiple tasks
within required deadlines.
• Ability to analyse and interpret customer requirements
• You will have high attention to detail
• You must possess high levels of initiative, energy and have passion and
dedication for completing tasks to the highest standards
Proficient with all Microsoft Office packages, Excel, Work, Outlook,
Future Prospects : Full-time permanent role within the company
Training to be Provided : Teaching and learning the skills, knowledge and behaviours within Customer Services
Other Information : You will be working in a team of up to 20 within a dynamic and complex business.
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