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Job Title : Retail Apprentice
Employer : United Carpets
Location : Melton Mowbray, LE13 1XH
Position Type : Apprenticeship
Apprenticeship : Retailer
Sector : Retail and Commercial Enterprise
Vacancy Reference : VAC-00125
Brief Description : Retail assistant required to operate on the shop floor


Qualifications Required : Minimum A-C GCSE English and Maths
Vacancy Detail : Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer enquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service enquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organise workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of enquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Positions Available : 1
Working Week : Monday - Friday 9-5
Salary : £ 156.00 (Weekly)
Application Deadline Date : 06/02/2021
Possible Start Date : 10/02/2021
Personal Qualities : Willing to learn
Keen and hard working
Exceptional time keeping
Skills Required : Good Numeracy and Literacy skills
Ability to multi-task
Attention to detail
Strong organisational skills
Effective communication
Good computing skills and a sound knowledge of Microsoft Office packages
Future Prospects : Full-time permanent role with the company
Training to be Provided : Teaching and learning the skills, knowledge and behaviours to be competent within Retail
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