Retail Apprentice

Brief Description

Retail assistant required to operate on the shop floor

Qualifications Required

Minimum A-C GCSE English and Maths

Personal Qualities

Willing to learn
Keen and hard working
Exceptional time keeping
Confident
Polite
Friendly
Courteous

Skills Required

Good Numeracy and Literacy skills
Ability to multi-task
Attention to detail
Strong organisational skills
Effective communication
Good computing skills and a sound knowledge of Microsoft Office packages

Future Prospects

Full-time permanent role with the company

Vacancy Detail

Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer enquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service enquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organise workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of enquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases