Customer Service Apprenticeship

Brief Description

This role is to work in an efficient and effective manner within Keen and Able Customer Service Office. Managing some systems and processes relating to customer communication.

Qualifications Required

(Some employers may ask for certain qualifications to be held. However most companies don?t require anything)

Ideally English and Mathematics GCSE at grade A*-C/9-4 or Level 2 Functional Skills or equivalent qualifications however, all shortlisted applicants will be invited to the training centre to participate in a recruitment event where Literacy and Numeracy will be assessed.

Personal Qualities

Confident Personality;
Ability to build rapport easily with others;
Well Presented Appearance
Reliability
Hardworking
A real willingness to learn

Skills Required

Good Organisation Skills
IT Literate
Strong communication skills;

Future Prospects

Long Term Career development opportunities on completion of this apprenticeship

Vacancy Detail

Key Responsibilities will include:

Day to Day
- Using CS Management software (GSiT)
- Taking Incoming Calls
- Making Outgoing Calls

General
- Filing
- Identifying issues and assisting resolution

The customer service apprentice will be trained and mentored in the following areas:
- Personal - Communication, Empathy, Attitude, Appearance, Organisation
- General - Office Structure and organisation
- IT - Logistics / Dispatch Software Use and Applications and Excel Reporting