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Job Title : Customer Service Apprenticeship
Employer : Keen & Able Delivery
Location : Northampton, Northamptonshire, NN3 6EU
Position Type : Apprenticeship
Apprenticeship : Customer Service Practitioner
Sector : Business, Administration, Finance and Law
Vacancy Reference : VAC-00094
Brief Description : This role is to work in an efficient and effective manner within Keen and Able Customer Service Office. Managing some systems and processes relating to customer communication.


Qualifications Required : (Some employers may ask for certain qualifications to be held. However most companies don’t require anything)

Ideally English and Mathematics GCSE at grade A*-C/9-4 or Level 2 Functional Skills or equivalent qualifications however, all shortlisted applicants will be invited to the training centre to participate in a recruitment event where Literacy and Numeracy will be assessed.
Vacancy Detail : Key Responsibilities will include:

Day to Day
- Using CS Management software (GSiT)
- Taking Incoming Calls
- Making Outgoing Calls

- Filing
- Identifying issues and assisting resolution

The customer service apprentice will be trained and mentored in the following areas:
- Personal - Communication, Empathy, Attitude, Appearance, Organisation
- General - Office Structure and organisation
- IT - Logistics / Dispatch Software Use and Applications and Excel Reporting
Positions Available : 1
Working Week : 8a.m to 5p.m Mon-Fri (40hours p/w)
Salary : £166.00 Per Week
Application Deadline Date : 30/04/2020
Possible Start Date : 04/05/2020
Personal Qualities : Confident Personality;
Ability to build rapport easily with others;
Well Presented Appearance
A real willingness to learn
Skills Required : Good Organisation Skills
IT Literate
Strong communication skills;
Future Prospects : Long Term Career development opportunities on completion of this apprenticeship
Training to be Provided : Teaching and learning the skills, knowledge and behaviours within Customer Services
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