Customer Service Apprentice

Brief Description

This is a great opportunity to work within a growing company. Duties include liaising with engineers, calling customers, processing orders and returns, booking deliveries and dairy management.

Qualifications Required

Ideally English and mathematics GCSE at grade A-C or Level 2 equivalent however all shortlisted applicants will be invited to the training centre to participate in a recruitment event where Literacy and Numeracy will be assessed.

Personal Qualities

Willing to learn
Keen and hard working
Exceptional time keeping
Confident
Polite
Friendly
Courteous

Skills Required

Good Numeracy and Literacy Skills
Ability to multi-task
Attention to detail
Strong organisational skills
Effective communication
Good computing skills and a sound knowledge of Microsoft Office packages

Vacancy Detail

Duties will include:
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organise workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process