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Job Title : Customer Service Apprentice
Employer : Adkins Medical Research
Location : Sutton Coldfield, West Midlands, B72 1TU
Position Type : Apprenticeship
Apprenticeship : Customer Service Practitioner
Sector : Business, Administration, Finance and Law
Vacancy Reference : VAC-00053
Brief Description : This is a great opportunity to complete an apprenticeship within a growing company. Duties include carrying out interviews and screening candidates by telephone. Contacting customers and passing details to team members. Basic admin tasks.


Qualifications Required : Ideally, English and maths GCSE (or equivalent) at grade A*-C/9-4 or Level 2 equivalent; however, all shortlisted applicants will be invited to the training centre to participate in a recruitment event where literacy and numeracy will be assessed.
Vacancy Detail : Duties to include:

Deal directly with customers either by telephone, electronically, or face-to-face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications, and requests
Organise workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Positions Available : 1
Working Week : Monday to Thursday, 8:45am - 17:30pm Friday, 8:45am - 15:50pm Total hours per week: 40.00
Salary : £156.00 Per Week
Application Deadline Date : 31/01/2020
Possible Start Date : 03/02/2020
Personal Qualities : Willing to learn
Keen and hard working
Exceptional timekeeping
Creative thinking
Independent enquiry
Skills Required : Good numeracy and literacy skills
Ability to multitask
Attention to detail
Strong organisational skills
Effective communication skills
Good computing skills and a sound knowledge of Microsoft Office packages
Future Prospects : Outstanding prospects for a genuine career with Adkins Research Group; if the candidate works hard and proves to be an asset to the company there is every possibility to progress to a full time position.
Training to be Provided : Teaching and learning the skills, knowledge and behaviours within Customer Services
Things to consider : Please check location before applying to ensure you are within an easy commute of the business
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