Administrative Assistant Apprentice

Brief Description

To undertake designated administrative duties in accordance within the Company's requirements.

Qualifications Required

GCSE's or equivalent in Maths and English (C Grade or above 9-4); full training will be given.

Personal Qualities

? To comply with FCA?s Rules and Regulations.

? To comply with the FCA?s Treating Customers Fairly principle including:

? Acting in an honest and open manner at all times with both clients and the Company.

? Acting with integrity by demonstrating fairness and impartiality.

? Demonstrating a client focused approach.

? To ensure that business transactions are conducted in a way that is clear and straightforward.

? To enhance your role by undertaking appropriate training and personal development courses, as required.

Skills Required

? Excellent customer service skills and telephone manner.

? Effective communication skills, both verbal and written.

? Ability to gather and analyse information for the client and resolve problems.

? Ability to identify and respond appropriately to an individual client?s level of understanding.

? Ability to identify and match products with client requirements.

? Ability to persuade and influence others.

Future Prospects

This is a long term opportunity with future career progression.

Vacancy Detail

? To greeting clients and visitors to T H March, answering questions, emails and announcing calls.

? To answer a high volume of calls and maintain a rapid response rate according to agreed standards in an efficient, professional and courteous manner.

? To be aware of the availability of staff likely to receive inbound calls.

? Log information on calls received, where required and maintain detailed and accurate records.

? General office filing and maintaining the filing room

? Typing of letters, memos, emails, reports etc.

? Preparation of Factfinds and accompanying documentation.

? Pulling relevant files as requested for incoming mail/endorsements.

? Opening, sorting and distributing of incoming mail.

? Sorting of outgoing mail.

? Photocopying and collating documents as and when necessary.

? Shredding documents for each department as and when necessary.

? Perform administrative tasks as assigned and for other departments as needed.

? Establish and maintain effective working relationships with co-workers, supervisors, clients and visitors.

? To maintain clients? and the Company?s confidentiality at all times.

? To fully understand TH March Policies and Procedures and ensure they are adhered to.

? To comply with the Company Policy on Information Security and Acceptable Use.

? To undertake all other duties as reasonably required and directed.

Other Information

Company will pay the National Minimum Wage for Age; rather than an apprenticeship wage .