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Job Title : Administrative Assistant Apprentice
Employer : T H March & Co Ltd
Location : Birmingham, West Midlands
Position Type : Apprenticeship
Apprenticeship : Business Administration
Sector : Business, Administration, Finance and Law
Vacancy Reference : VAC-00051
Brief Description : To undertake designated administrative duties in accordance within the Company's requirements.


Qualifications Required : GCSE's or equivalent in Maths and English (C Grade or above 9-4); full training will be given.
Vacancy Detail :  To greeting clients and visitors to T H March, answering questions, emails and announcing calls.

 To answer a high volume of calls and maintain a rapid response rate according to agreed standards in an efficient, professional and courteous manner.

 To be aware of the availability of staff likely to receive inbound calls.

 Log information on calls received, where required and maintain detailed and accurate records.

 General office filing and maintaining the filing room

 Typing of letters, memos, emails, reports etc.

 Preparation of Factfinds and accompanying documentation.

 Pulling relevant files as requested for incoming mail/endorsements.

 Opening, sorting and distributing of incoming mail.

 Sorting of outgoing mail.

 Photocopying and collating documents as and when necessary.

 Shredding documents for each department as and when necessary.

 Perform administrative tasks as assigned and for other departments as needed.

 Establish and maintain effective working relationships with co-workers, supervisors, clients and visitors.

 To maintain clients’ and the Company’s confidentiality at all times.

 To fully understand TH March Policies and Procedures and ensure they are adhered to.

 To comply with the Company Policy on Information Security and Acceptable Use.

 To undertake all other duties as reasonably required and directed.
Positions Available : 1
Working Week : 9am to 5p.m Monday to Friday (1/2 lunch break - 37.5 hours per week
Salary : £157.50 Per Week
Application Deadline Date : 06/12/2019
Possible Start Date : 10/12/2019
Personal Qualities :  To comply with FCA’s Rules and Regulations.

 To comply with the FCA’s Treating Customers Fairly principle including:

 Acting in an honest and open manner at all times with both clients and the Company.

 Acting with integrity by demonstrating fairness and impartiality.

 Demonstrating a client focused approach.

 To ensure that business transactions are conducted in a way that is clear and straightforward.

 To enhance your role by undertaking appropriate training and personal development courses, as required.
Skills Required :  Excellent customer service skills and telephone manner.

 Effective communication skills, both verbal and written.

 Ability to gather and analyse information for the client and resolve problems.

 Ability to identify and respond appropriately to an individual client’s level of understanding.

 Ability to identify and match products with client requirements.

 Ability to persuade and influence others.
Future Prospects : This is a long term opportunity with future career progression.
Training to be Provided : BTEC and NVQ in Business Admin including Functional Skills if required
Other Information : Company will pay the National Minimum Wage for Age; rather than an apprenticeship wage .
Things to consider : This is a minimum 12 months to complete this qualification.
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