Job Title : Administrative Assistant Apprentice
Employer : T H March & Co Ltd
Location : Birmingham, West Midlands
Position Type : Apprenticeship
Apprenticeship : Business Administration
Sector : Business, Administration, Finance and Law
Vacancy Reference : VAC-00051
Brief Description : To undertake designated administrative duties in accordance within the Company's requirements.
Qualifications Required : GCSE's or equivalent in Maths and English (C Grade or above 9-4); full training will be given.
Vacancy Detail : To greeting clients and visitors to T H March, answering questions, emails and announcing calls.
To answer a high volume of calls and maintain a rapid response rate according to agreed standards in an efficient, professional and courteous manner.
To be aware of the availability of staff likely to receive inbound calls.
Log information on calls received, where required and maintain detailed and accurate records.
General office filing and maintaining the filing room
Typing of letters, memos, emails, reports etc.
Preparation of Factfinds and accompanying documentation.
Pulling relevant files as requested for incoming mail/endorsements.
Opening, sorting and distributing of incoming mail.
Sorting of outgoing mail.
Photocopying and collating documents as and when necessary.
Shredding documents for each department as and when necessary.
Perform administrative tasks as assigned and for other departments as needed.
Establish and maintain effective working relationships with co-workers, supervisors, clients and visitors.
To maintain clients’ and the Company’s confidentiality at all times.
To fully understand TH March Policies and Procedures and ensure they are adhered to.
To comply with the Company Policy on Information Security and Acceptable Use.
To undertake all other duties as reasonably required and directed.
Positions Available : 1
Working Week : 9am to 5p.m Monday to Friday (1/2 lunch break - 37.5 hours per week
Salary : £157.50 Per Week
Application Deadline Date : 06/12/2019
Possible Start Date : 10/12/2019
Personal Qualities : To comply with FCA’s Rules and Regulations.
To comply with the FCA’s Treating Customers Fairly principle including:
Acting in an honest and open manner at all times with both clients and the Company.
Acting with integrity by demonstrating fairness and impartiality.
Demonstrating a client focused approach.
To ensure that business transactions are conducted in a way that is clear and straightforward.
To enhance your role by undertaking appropriate training and personal development courses, as required.
Skills Required : Excellent customer service skills and telephone manner.
Effective communication skills, both verbal and written.
Ability to gather and analyse information for the client and resolve problems.
Ability to identify and respond appropriately to an individual client’s level of understanding.
Ability to identify and match products with client requirements.
Ability to persuade and influence others.
Future Prospects : This is a long term opportunity with future career progression.
Training to be Provided : BTEC and NVQ in Business Admin including Functional Skills if required
Other Information : Company will pay the National Minimum Wage for Age; rather than an apprenticeship wage .
Things to consider : This is a minimum 12 months to complete this qualification.
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