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Job Title : Customer Service Apprentice
Employer : Milton Keynes Table Tennis Centre
Location : Milton Keynes, Buckinghamshire, MK10 0BA
Position Type : Apprenticeship
Apprenticeship : Customer service practitioner
Sector : Business, Administration, Finance and Law
Vacancy Reference : VAC-00008
Brief Description : Milton Keynes Table Tennis Centre are looking to recruit a Customer Service Apprentice, working on reception and Front of House, greeting all public who are attending Milton Keynes gym as well as other various Customer Service tasks.


Qualifications Required : Ideally English and mathematics GCSE at grade A-C or Level 2 equivalent however all shortlisted applicants will be invited to the training centre to participate in a recruitment event where Literacy and Numeracy will be assessed (Some employers may ask for certain qualifications to be held. However most companies don’t require anything)
Vacancy Detail : Duties include:

General administration and IT tasks
Answering the phones
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer enquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organise workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Positions Available : 1
Working Week : Mon- Sun between 08:30am - 10pm. Days and shifts TBC
Salary : £163.13 Per Week
Application Deadline Date : 03/12/2019
Possible Start Date : 04/12/2019
Personal Qualities : Willing to learn
Keen and hard working
Exceptional time keeping
Creative thinking
Independent enquiry
Skills Required : Good Numeracy and Literacy Skills
Ability to multi-task
Attention to detail
Strong organisational Skills
Effective communication Skills
Good computing skills and a sound knowledge of Microsoft Office packages
Future Prospects : Outstanding prospects for a genuine career, if the candidate works hard and proves to be an asset to the company, there is every possibility to progress to a full time position.
Training to be Provided : Teaching and learning the skills, knowledge and behaviours within Customer Services
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