Account Manager Apprentice Role (Energy Sector - Sales and Relationships Building)

Employer Energy Info Team
Job Type Apprenticeship
Closing Date 30/11/2026
Positions available 3
Job Location Coventry,, CV1 2EL
Wage Information Between £15,600.00 and £28,000.00 per year
Potential Start Date 07/12/2026

A Brief overview of the role

As an Account Manager Apprentice, you will support the team in building and maintaining strong relationships with business customers across the UK. You will communicate with clients, understand their energy requirements, provide advice on energy solutions, respond to enquiries and identify opportunities to improve customer satisfaction.

Skills we would like you to have

Good communication skills, both written and verbal.
Confident speaking to customers over the phone and via email.
Friendly, approachable and able to build positive relationships.
Good organisation and time management skills.
Strong attention to detail and accuracy.
A positive attitude and willingness to learn.
Customer-focused with a desire to provide excellent service.
Confident using computers and willing to learn new systems.
Good problem-solving skills and the ability to think independently.
Proactive approach with the confidence to take initiative.
Ability to work independently and as part of a team.
Interest in sales, account management and developing business relationships.
Resilient and motivated, with a positive approach to achieving targets.

Qualifications Required for the role

5 GCSEs including maths and English 4/C or above

Personal qualities we would like you to have

Friendly and approachable.
Positive attitude and willingness to learn.
Self-motivated and enthusiastic.
Reliable and responsible.
Confident and comfortable communicating with others.

Job Description

Build and maintain positive relationships with existing business customers.
Communicate with clients by phone and email to understand their energy needs.
Handle customer enquiries and provide a professional, helpful service.
Support the account management team with day-to-day client requests.
Research and identify suitable energy solutions to meet customer requirements.
Prepare quotations, proposals and customer information.
Follow up with clients to build long-term business relationships.
Identify opportunities to develop existing accounts and generate new business.
Keep customer records and CRM systems up to date.
Liaise with energy suppliers and internal departments to resolve customer queries.
Monitor customer satisfaction and help resolve any issues or complaints.
Develop knowledge of the energy industry, energy efficiency and cost-saving solutions.
Work towards achieving personal and team targets.
Complete training and coursework towards the Level 3 Customer Service Apprenticeship.

Future Prospects

On successful completion of the Level 3 Customer Service Apprenticeship, there may be an opportunity to progress into a permanent Account Manager role within the business. You will have the opportunity to develop your skills in customer relationship management, sales, negotiation and energy consultancy, with potential to progress into Senior Account Manager or Business Development roles as you gain experience.

Other Information about this role

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A Description about the Employer

At Energy Information Team, we are committed to helping UK businesses reduce their carbon output and financial expenditure through several methods of monitoring and generation. We provide independent, specialist energy advice to several sectors across the UK. We are more than your typical energy consultancy as we focus on long term, collaborative relationships that get to the center of your business energy needs.