Customer Service Assistant Apprentice

Brief Description

The role will involve working within our busy and exciting Customer Service office where you will learn and utilise general customer service skills in order to contribute to the business.

Qualifications Required

Minimum 4 / C or above in GCSE Maths and English.

Personal Qualities

• Proven ability to understand and identify customer requirements
• Works effectively under pressure with ability to prioritise workloads
• Demonstrable ability to handle customer questions and objection handling
• You should be able to work effectively as an individual, as well as part of the wider team
• Self-starter who is highly organisation, with a proactive approach and ‘can do’ attitude to problem
solving
• Excellent professional communication skills (written and verbal)
• You will have high attention to detail
• You must possess high levels of initiative, energy and have passion and dedication for completing
tasks to the highest standards
• A very confident telephone manner
• A helpful and willing attitude with a determination to succeed

Skills Required

Ensure that business and operational controls are always adhered to
• To deliver work Right First Time
• Pro-actively communicate with customers and establish the appropriate level of communication
• A strong work ethic and desire to succeed
• Have an outwardly positive and passionate demeanour

Future Prospects

Full-time permanent role within the company on successful completion of the apprenticeship.

Vacancy Detail

Effectively serve as a point of support to Sales Team members
• Interact with customers on the phone and by email in a professional manner.
• Obtain accurate information & update internal records with information gathered
• Use appropriate communication channels.
• Helping all customers with business enquiries
• Using our in-house system with setting up customer accounts
• Data entry and order entry
• Raising documents such as quotations
• Offering other general administration support to the sales administration office
• Actively and enthusiastically working towards achieving the Apprenticeship Qualification

Other Information

Have you checked the location / suitability / hours prior to applying?