Apprentice Retail Assistant

Brief Description

This role will include assisting customers as they visit the store, taking orders and helping fulfil the order. For more details see the full job description.

Qualifications Required

Ideally GCSEs at grades A*-C/9-4 (or equivalent) in English and maths, however all shortlisted applicants will be invited to the training centre to participate in a recruitment event where English and maths will be assessed

Personal Qualities

Willing to learn
Keen and hard working
Confident
Ability to multi-task
Attention to detail
Polite
Friendly

Skills Required

Good maths and English skills
Strong organisational skills
Effective communication skills
Good computing skills and a sound knowledge of Microsoft Office packages
Exceptional time keeping skills

Future Prospects

Outstanding prospects for a genuine career with the company. If the candidate works hard and proves to be an asset to the company, there is every possibility to progress to a full-time position.

Vacancy Detail

Duties will include but not be limited to:

Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer enquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service enquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organise workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of enquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Help fulfil orders
There will be physical elements to this role