Customer Service Apprentice
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Company: United Carpets
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Location: Nottingham, NG2 3AS
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business, Administration, Finance and Law
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Ref: VAC-00207
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Application Deadline Date: 26/11/2021
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Start Date: 29/11/2021
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Positions Available: 1
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Working Week: Monday-Friday 9:00-17:00 with some weekends
Brief Description
This role will include assisting customers as they visit the store, taking orders and helping fulfil the order. For more details see the full job description.
Qualifications Required
Ideally GCSEs at grades A-C/9-4 (or equivalent) in English and maths, however all shortlisted applicants will be invited to the training centre to participate in a recruitment event where English and maths will be assessed.
Personal Qualities
Willing to learn
Keen and hard working
Confident
Ability to multi-task
Attention to detail
Polite
Friendly
Skills Required
Good maths and English skills
Strong organisational skills
Effective communication skills
Good computing skills and a sound knowledge of Microsoft Office packages
Exceptional time keeping skills
Future Prospects
Full-time permanent role with the company
Vacancy Detail
Duties will include but not be limited to:
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer enquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service enquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organise workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of enquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Help fulfil orders
There will be physical elements to this role