Junior Client Services Advisor Apprenticeship

Brief Description

As a junior client service advisor (Apprentice), you will be focused on developing your skills to achieve revenue targets through direct outbound sales activities and the management and conversion of inbound enquiries /sales leads. You will report to RoSPA?s Sales manager, and your work will cover the full service portfolio.

Qualifications Required

Candidate must have 5 x GCSEs (or equivalent) including Maths and English (C Grade / 4 or above);

Personal Qualities

? Self-motivated, highly organised and determined to succeed
? Committed to your personal development; with an appetite to learn and to develop new skills
? Confident and keen to develop a career in sales
? An advocate of strong customer service with the analytical skills to negotiate complex requirements / problems
? Flexible and dynamic to operate in a high volume fast paced sales environment

Skills Required

? A great communicator with an outgoing personality and a strong personal brand
? Able to work individually and as part of an established team
? IT proficient, with computer literacy and excellent interpersonal, time management, analytical and presentation skills

Future Prospects

On successful completion the company will be keen to offer a permanent opportunity with future career progression too

Vacancy Detail

Can you imagine working for a leading mission led brand, with an enviable reputation and thousands of committed and engaged corporate members and award winners, and an ever-evolving portfolio of training and consultancy services and qualifications?

At RoSPA, this is exactly what?s on offer ? and it?s an exciting time to join as an Apprentice, as ambitious plans for growth necessitate change and create opportunity. RoSPA has an excellent track record of retaining high performing staff - including long-serving senior colleagues who first came on student placements but have steadily risen through the ranks! Our people are our biggest asset, and are valued accordingly. Because of this we enjoy significantly lower staff turnover than the national average.

As a junior client service advisor (Apprentice), you will be focused on developing your skills to achieve revenue targets through direct outbound sales activities and the management and conversion of inbound enquiries /sales leads. You will report to RoSPA?s Sales manager, and your work will cover the full service portfolio including but not limited to membership, awards, workplace and fleet training and consultancy and qualifications. As a junior CSA you will be personally efficient, resilient and resourceful. Full coaching and training will be given in line with the expectations of the Customer Service Specialist (Level 3) standard.

Other Information

Have you considered the suitability of the location, hours of work and wages?