Customer Support Apprentice

Brief Description

Working in a fast-paced environment you will be helping support the team with various duties on a daily basis. You will be helping agents with customer service related and administration tasks.

Qualifications Required

(Some employers may ask for certain qualifications to be held. However most companies don?t require anything)

Ideally English and Mathematics GCSE at grade A-C or Level 2 equivalent however all shortlisted applicants will be invited to the training centre to participate in a recruitment event where Literacy and Numeracy will be assessed.

Personal Qualities

Willing to learn
Keen and hard working
Exceptional time keeping
Confident
Polite
Friendly
Courteous

Skills Required

Good Numeracy and Literacy Skills
Ability to multi-task
Attention to detail
Strong organisational Skills
Effective communication
Good computing skills and a sound knowledge of Microsoft Office packages

Future Prospects

This is a long term opportunity with future progression opportunities

Vacancy Detail

An apprentice is required to help assist the team complete administrative tasks such as:

To answer the telephone within a timely manner
Transfer calls to the appropriate person
Take messages including callers name and telephone number
Email details of the message to the appropriate person.
Maintaining paper and electronic personnel files
Sending and receiving e-mails
Producing and distributing automatic reports from software
Conducting audits across all departments of the company
General administration, such as filing
Maintaining reports on excel