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Job Title : Customer Service Apprenticeship
Employer : Jewelcast
Location : Birmingham, West Midlands, B3 1UF
Position Type : Apprenticeship
Apprenticeship : Customer Service Practitioner
Sector : Business, Administration, Finance and Law
Vacancy Reference : VAC-00096
Brief Description : Supporting customers with telephone enquiries about their orders; as well as proving office based administration

 

Qualifications Required : Ideally educated to GCSE standard (Grade A- C/8-4 or equivalent) in Maths and English.
Vacancy Detail : * Answering the telephones;
* Advising Customers on order progress;
* Updating CRM system;
* Providing Administration Support Duties;
* Sending email correspondence
* Booking appointments
Positions Available : 1
Working Week : 8:30a.m to 5:30 p.m Mon - Fri (40 hrs p/w)
Salary : £166.00 Per Week
Application Deadline Date : 03/04/2020
Possible Start Date : 27/04/2020
Personal Qualities : An eye for detail;
Confident Personality;
Well Presented;
Team Player;
A real willingness to learn
Skills Required : * Strong communication skills (both written and spoken)
* Highly It Literate, Word/Excel and Outlook;
Future Prospects : Long term career development opportunities
Training to be Provided : Teaching and learning the skills, knowledge and behaviours within Customer Services
Things to consider : This is an apprenticeship opportunity with a minimum duration of 12 months.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit: https://www.gov.uk/national-minimum-wage-rates
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