Customer Service Apprenticeship

Brief Description

This is a great opportunity to join a busy growing business in a Customer Service role. Your role will include duties like answering the phones, distributing post, advising clients, filing and photocopying.

Qualifications Required

Some employers may ask for certain qualifications to be held. However most companies don?t require anything.

Ideally English and Mathematics GCSE at grade A*-C/9-4 or equivalent however, all shortlisted applicants will be invited to the training centre to participate in a recruitment event where Literacy and Numeracy will be assessed.

Personal Qualities

Willing to learn
Keen and hard working
Exceptional time keeping
Confident
Polite
Friendly
Courteous

Skills Required

Good Numeracy and Literacy Skills
Ability to multi-task
Attention to detail
Strong organisational Skills
Effective communication
Good computing skills and a sound knowledge of Microsoft Office packages

Future Prospects

Outstanding prospects for a genuine career with Malcom Scott Consultants, if the candidate works hard and proves to be an asset to the company there is every possibility to progress to a full time position.

Vacancy Detail

General Duties:
Customer Service Apprentice required to help assist the team complete tasks such as:

To answer the telephone within a timely manner
Transfer calls to the appropriate person
Take messages including callers name and telephone number
Email details of the message to the appropriate person
Maintaining paper and electronic personnel files
Sending and receiving e-mails
Producing and distributing automatic reports from software
Conducting audits across all departments of the company
General administration, such as filing
Maintaining reports on Excel
Team skills:

Provide appropriate administrative support to colleagues as necessary
Project a positive image of oneself and the company to others
Data Inputting
Carry out such other duties as may reasonably be required from time to time